Transparent policies for a smooth and trusted shopping experience.
Customers may cancel their order before it is processed or dispatched. Once the order is confirmed for delivery, cancellation may not be possible.
Orders can be cancelled within the allowed time window mentioned at checkout. After this period, cancellation requests may be declined.
Refunds may be issued in the following cases:
• Product received in damaged condition
• Incorrect product delivered
• Order cancelled within permitted time
Refunds will not be provided in the following situations:
• Change of mind after delivery
• Incorrect address provided by customer
• Failed delivery due to customer unavailability
Approved refunds will be processed to the original payment method within 5–7 business days. The exact timeline depends on your bank or payment provider.
If you receive a product that does not meet quality standards, please contact our support team within 24 hours of delivery with photographic evidence.
In certain cases, payment gateway charges or service fees may be deducted from the refund amount as per applicable policies.
SuperMachili reserves the right to modify this Cancellation and Refund Policy at any time. Updates will be posted on this page.
For cancellation or refund-related queries, please contact: support@supermachili.com